ClicknOrder Terms and Conditions
Thank you for using ClicknOrder. We assure that you will find the use of ClicknOrder convenient
and easy. By using this website you accept, without limitation or qualification, the Terms and
Conditions set out below. If you do not agree with any of these Terms and Conditions, you must not
use this website. It shall be your responsibility to check the terms & conditions for any changes or
amendments which shall be made from time to time
1. ClicknOrder Business and Scope:
ClicknOrder is an E-Commerce podium that offers an online shopping experience to its
a. Your order is an offer to buy from us. Acceptance of the order is at the pleasure of
ClicknOrder. A contract will only be given effect once we notify you that we have confirmed your
order. At any point up until then, we may decline to supply the goods to you. Payment of the order is
due at the time of delivery.
b. Prices of products sold through our website may be different from those available in retail
c. ClicknOrder team will deliver the products at the address specified during order confirmation. It
is your responsibility to ensure presence of someone responsible to receive the order. Anyone
receiving the order at that address will be presumed to be a person authorized by you to receive and
is required to make full payment of the order in case of Cash on Delivery. If the order is undelivered
due to absence of any receiver or wrong delivery address, an additional delivery fees will be
applicable on re-delivery of the order.
Any order placed by you at our website is considered to have been placed in accordance with these
You represent and warrant that you are at least 18 years old and competent to enter into legally
binding agreement. You shall not use this website if you are not competent to contract under the
applicable laws, rules and regulations.
All prices mentioned on this website are subject to change without any notice. Displayed
prices include all taxes and charges. In case of any additional taxes or charges the same will
be mentioned on the website. All prices are maximum retail price unless specified otherwise.
c. Cancellation Policy:
It is our policy to permit you to cancel the order until a contract has been made effective i.e.
before we notify you via email/sms/phone call of dispatch of the order. Once an order is
dispatched, no cancellations can take place.
If any fraudulent transaction is suspected or a transaction is not in accordance with these Terms
and Conditions, we reserve the right to cancel such order. We may also flag such suspected
users of our website, deny access to them and even cancel any orders placed by them.
d. Discounts and Coupons:
Each voucher/discount coupon may have certain conditions such as a minimum order
requirement, single use or validity for a specific time period. Upon entering the coupon code on
the website bill amount is automatically adjusted as per the conditions of the coupon. You are
eligible to use only one promotional/discount scheme at a time. Discount coupons are
irreplaceable if lost or stolen and cannot be sold, refunded, exchanged, transferred, shared or
returned. No reproduction of voucher code is permitted. ClicknOrder reserves the right to verify
the coupon and declare it null and void if any duplication or fraudulent activity is suspected. All
decisions of ClicknOrder with regards to the discount codes and promotional coupons are final.
All payments are to be made in full via any payment method selected by you while placing order.
Taxes or fees charged by the service provider e.g. bank or easypaisa would be responsibility of
f. Returns and Refunds:
If for some reason you are not satisfied with the product delivered, please contact our customer
service team at (0324-4444589 / 0332-9999589) or info@ClicknOrder.pk within 2 days after
delivery, however in case the claim is not made within the specified time, we are not responsible
for the return or refund of the same. There will be no charge for the replacement or return of the
items. Customer Service Team has the right to ask or get some information from you in this
3. Delivery information:
Currently deliveries are only made in all the areas of Pakistan, Cash on Delivery and Same Day
Delivery is only made in LAHORE. Any order booked for a delivery in the areas beyond the above
mentioned areas will not be entertained and we do not accept any responsibility for non-delivery of
ClicknOrder delivers seven days a week in between 9:30 am to 8:00 pm during the time slot selected
by you which is made available on a first come first served basis.
The delivery date and slot can be changed by contacting our customer service team on (0324-
4444589) or emailing us at info@ClicknOrder.pk or at the website. If the order timing is changed
once the order is dispatched, a fees of Rs. 150 will be added to the bill.
5. Your Account:
Before you place an order, if you have any questions relating to these Terms and Conditions please
contact our customer service team by e-mail at info@ClicknOrder.pk. To access some areas of the
website, it is important to create an account and become a member of ClicknOrder.
As per the agreement, in order to transact with ClicknOrder you agree to provide us your correct,
complete and up to date information including, but not limited to, your legal name, billing and delivery
addresses, telephone number and you are required to promptly notify ClicknOrder of any change in
your Customer Registration Data at info@ClicknOrder.pk. Once you become a member, protection
and maintaining confidentiality of your account user name and password is your responsibility.
Where a fraud is detected with your account or any other irregular activity, ClicknOrder reserves the
right at its sole discretion to cancel any offers, your orders and suspend/terminate the account.
EXCEPT AS OTHERWISE EXPRESSLY STATED WITH RESPECT TO THE PRODUCTS WE
SUPPLY, ALL CONTENTS ON OUR WEBSITE ARE OFFERED ON AN “AS IS” BASIS WITHOUT
ANY WARRANTY WHATSOEVER EITHER EXPRESS OR IMPLIED. ClicknOrder MAKES NO
REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS OF THE PRODUCTS FOR A
PARTICULAR PURPOSE. ClicknOrder DOES NOT GUARANTEE THE FUNCTIONS CONTAINED
ON THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THIS WEBSITE OR ITS
SERVER WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR DEFECTS
WILL BE CORRECTED EVEN IF ClicknOrder IS AWARE OF THEM.
You agree to defend, indemnify and hold harmless ClicknOrder, its employees, directors, officers,
agents and their successors and assigns against any and all claims, liabilities, damages, losses,
costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your
actions or inactions, including, but not limited to any warranties, representations or undertakings or
in relation to the non-fulfilment of any of its obligations under this agreement.
In case if any dispute arises between you and ClicknOrder, and if same is not settled by mutual
consultation, it will be referred to arbitration under the Arbitration Act, 1940, the award of the
arbitrators or umpire, as the case may be, shall be final and binding and arbitration proceeding shall
be held in Lahore.
9. Privacy and Security:
ClicknOrder believes in giving the highest priority to its customers. Your privacy is important to us
illustrate the data that is gathered and protection techniques of such information, as well as the uses
of the information you provide to us. The fact that you trust us and are shopping at our website
means that you agree and accept the practices described in this privacy and security policy that may